Free Ground Shipping * $150+ Order - 48 States - Website Orders Only. *Some exclusions may apply.
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STRICTLY DIESEL SHIPPING INFORMATION / POLICIES


General Shipping Information
When Will My Order Ship?
Different Billing/Shipping Address Information
Delivery Signature Information
Time in Transit Information
Free Shipping Program Information
Tracking Number Information
International Shipping Information
Military APO Shipping Information

GENERAL SHIPPING INFORMATION:

Strictly Diesel uses UPS as our primary shipping carrier, and our standard shipping method is UPS Ground. We also have 5 other warehouses in the US and Canada and ship some items directly from their respective manufacturer. As such, Strictly Diesel and its warehouses and suppliers reserve the right to use the shipping carrier of their choice. In all cases, the shipping carrier and method will match the service requirement chosen at checkout (ie. if "UPS 2 Day Air" is chosen, the package will be shipped with a "2 Day" method). If you require special shipping methods (Next Day, 2nd Day, APO, etc.) and the shopping cart won't let you select that option, you will need to call us to see if that service is available.

WHEN WILL MY ORDER SHIP?
We do our very best to get every order shipped within one business day, but sometimes it's just not possible. Please allow us 2-3 Business Days from the date the order is placed to get your product shipped (special order items may take longer). This includes "Next Day" and "2nd Day" orders as well as items that have FREE SHIPPING. If you have an urgent need and want to make sure that your order can ship right away, we strongly recommend calling us before placing your order.

NOTE: PayPal "E-Check" orders will NOT ship until we receive the notice from PayPal that the payment as CLEARED. This usually takes 3-7 business days.

DIFFERENT BILLING AND SHIPPING ADDRESSES:

Strictly Diesel does allow customers to select different billing and shipping addresses. We recognize that there are many valid reasons to ship a package to an address that is not where your credit card statement is mailed. Unfortunately, due to a significant increase in credit card fraud, we do REQUIRE additional information before processing orders with alternate shipping addresses. Customers will need to download THIS FORM, fill it out and return it to us with the requested proof of identification BEFORE we can process and ship the order. We are sorry for any inconvenience this may cause, but extra measures need to be taken to protect both credit card holders and our business. We appreciate your understanding!

DELIVERY SIGNATURE INFORMATION:

While a delivery signature will not be required for most orders that are shipped directly from our Phoenix facility, we do reserve the right to require a signature if we feel that it's necessary. Orders that are shipped from one of our warehouses or directly from one of our manufacturers are subject to the policies of that particular shipping department. If a delivery signature requirement will create a problem for you, please call us to discuss your shipping needs so we can help to get your order to you in the easiest way possible.

TIME IN TRANSIT INFORMATION:

The following map depicts AVERAGE delivery times for UPS Ground packages that are shipped directly from Strictly Diesel in Phoenix, AZ. Some of the items we sell ship directly from the manufacturer or from a warehouse and may arrive sooner or later than what is shown on this map. In addition, this map does not take into account order processing time, which can be 2-3 business days. Please use this map as a "guideline", it is NOT a guaranteed delivery time indicator.


FREE SHIPPING ITEMS (online orders only):
Strictly Diesel is currently offering FREE SHIPPING on ONLINE orders that total over $150 (unless otherwise noted on the specific product page). The Free Shipping offer ONLY applies to items that can be shipped by UPS GROUND (or a comparable service) and ONLY for shipments being delivered within the 48 Contiguous States. Shipments to Alaska, Hawaii, Australia or Canada will NOT be free. The Free Shipping program is intended to be an incentive to use our ONLINE STORE (which is much faster and simpler for us during order processing) and will not be offered on orders taken by phone. If you have pre-sale technical questions or need help selecting products, we would be happy to help you (either by phone or e-mail)...but we will still ask that you place your order through the online store if you want to take advantage of the Free Shipping program.

TRACKING NUMBERS:
UPS Tracking Numbers will automatically be sent from the UPS Tracking System for all orders shipped directly by Strictly Diesel. Tracking information for some dropship orders will also be automatically sent (depending on the vendor). If you need Tracking Information for an order you've placed, and you don't receive it from Strictly Diesel or UPS within a few days of placing the order, please e-mail us at tracking@strictlydiesel.com.

INTERNATIONAL SHIPPING:
Canada and Australia are the ONLY international destinations that Strictly Diesel will ship directly to. Shipping to Canada and Australia is via UPS only. We will provide an appropriate Commercial Invoice with the shipment. All duties and fees are the responsibility of the customer.

U.S. MILITARY APOs:
Strictly Diesel will ship to US Military APOs upon request. Orders shipping to an APO MUST be placed over the phone as our shopping cart system is not configured to handle APOs. Please allow additional time for APO orders to be processed and shipped.